FAQ'S
Returns & Exchanges
At Curalli, we offer a 30-day return policy for Full Price items. If you're not completely satisfied with your purchase, we're happy to credit or refund your order, provided it meets our terms and conditions policy (see details below).
We understand that sometimes you may need to return an item, so here's what you need to know:
- The item must be in its original condition with all tags remaining in place.
- The item must have been tried on over your underwear, and must not show any signs of being worn or washed.
- All components of the item, including straps, chains, or other accessories, must be included in the parcel.
- Sale items cannot be returned.
Unfortunately, we do not offer exchanges at the moment. Instead, we encourage our customers to first return the item, and then place a new order directly on our website. If you prefer a credit, you can contact our customer service team at info@hellocuralli.com, providing proof of return postage, and they will provide you with a code corresponding to the amount of your product to use on Curalli.
Shipping
Thank you for considering shopping with us! Here is our shipping policy:
Once you place an order with us, we will aim to ship your item within 48 hours. This means that your order will typically leave our warehouse within 2 business days. Please note that we do not ship on weekends or holidays.
We ship our products within the United States and offer standard shipping, which typically takes between 3-5 business days for delivery. Please keep in mind that delivery times may vary depending on your location and shipping carrier.
If you need your item sooner, we offer expedited shipping options for an additional fee. Please contact us for more information on expedited shipping rates and delivery times.
Please ensure that the shipping address you provide during checkout is correct, as we are not responsible for any errors in shipping due to incorrect addresses. If your package is returned to us due to an incorrect address, we will contact you to arrange for re-shipment. However, additional shipping fees may apply.
If you have any questions or concerns regarding our shipping policy, please feel free to contact us. Thank you for shopping with us!
Q&A’s
Q: What swimwear is best for my shape?
A: The best swimwear for your body shape will depend on your unique figure. For example, if you have a pear-shaped body, a high-waisted bikini or a one-piece swimsuit with ruching around the midsection may be flattering. If you have an hourglass figure, a bikini with a supportive top and high-waisted bottoms can accentuate your curves.
Q: What swimwear suits a small bust?
A: Triangle tops, bandeau tops, and halter tops can all be flattering options.
Q: Can you return swimwear?
A: Our pieces can be returned as long as it is in its original condition with all tags and hygiene liners intact.
Q: Can swimsuits be washed in the washing machine?
A: While it is possible to wash swimsuits in the washing machine, it is generally not recommended as it can damage the delicate fabrics and embellishments. Instead, hand washing with a mild detergent is recommended.
Q: Can swimwear be put in the dryer?
A: It is generally not recommended to put our pieces in the dryer, as the heat and agitation can damage the fabric and stretch out the elastic. Instead, hang dry your Curalli in a shaded area.